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内容简介
This book is intended for the wide range of business professionals who are interested in knowing more about process orientation in business and the imple-mentation of these concepts in R/3 , SAP 's client/server business application suite. It provides an inside look into the conceptual framework and strategy behind SAP 's business engineering initiative. Most of all, the book explains ale hundamentally different approaches to business change between the use of process model templates and the consulting method known as business-process reengineering, which promotes a zero-based busilless analysis and modeling.
Based upon our research and experiences, we have found that business pro-fessionals too onen maintain an "at war" ntentality toward Uteir data processing departments and systems. Fed up with the jargon garden of technospeech and sick of the endless meetings needed to get everyone reading from the same page,business professionals, line managers, and system users crave a consolidated
knowledge-based system that describes business processes in their own terms.
This need was the spark that ignited the ideas in this book. Companies are pay-ing millions to professional consultants to "implement" standard business pro-cessess yet there is no common language on which to base their discussions ortheir process descriptions.
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