饭店英语|李佳|化学工业出版社

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饭店英语

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作者：李佳	出版社：化学工业出版社
译者：	丛书名：
出版日期：2007-3-14	上架日期：2007-3-19 9:56:00
ISBN：7502598650	页数：版次：初版
开本：16开	装帧：平装

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| 大封面 | 封底 | 前言 | 内容简介 | 序言 | 目录 | 作者简介 | 译者简介 | 作者序 | 译者序 |

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内容简介
本书用英语系统地介绍了饭店各个部门的工作，并详细地总结了服务中可能遇到的各种情形，通俗、易懂、全面、实用，同时也增加了饭店经营过程中可能遇到的新知识，使教材更贴近现代饭店服务的需要。全书共分四部分——前台服务、客房服务、餐饮服务和其他服务。本教材适用于高职高专广大旅游专业学生，以及有志于从事和现已从事旅游服务工作的人员。

目录
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PART ONE  FRONT DESK SERVICES 
　Unit 1　Reservation 
  1 Accepting a Reservation 
  2 The Hotel is fully Booked 
  3 Changing the Reservation Date 
  4 Cancelling the Reservation 
　Unit 2  Checkin 
  1 Checking in for the Guest with Reservation 
  2 Checking in for the Guest without Reservation 
  3 Checking in for a Group 
  4 No Reservation and the Hotel is fully Booked 
　Unit 3  Calling Service 
　  1 Paging a Guest 
  2 Calling for the Guest 
  3 Leaving a Message 
  4 Placing Morning Calls 
　Unit 4  Exchanging Money 
  1 Normal Procedure 
  2 The Night Change Limits 
  3 Cash a Check 
  4 There’s No Full Exchange Service 
　Unit 5  Delivering Luggage 
  1 At the Door 
  2 After Checking in 
  3 Arriving at the Room 
  4 Delivering Bags to the Wrong Room 
  5 Before Checking out 
　Unit 6  Information 
  1 Giving Directions to the Hotel 
  2 Giving Information 
  3 Introducing about Entertainment in the Hotel 
  4 About the Restaurants 
  5 Where to Buy some Cigarettes 
　Unit 7  Checkout 
  1 Paying in Cash 
  2 Paying with Credit Cards 
  3 Explaining the Bill 
  4 The Hotel Doesn’t Accept Personal Checks 
　Unit 8  Other Services 
  1 Greeting an Arriving Guest 
  2 Depositing Bags 
  3 Delivering Letters for the Guests 
  4 When the Guests Want the Keys 
  5 Booking a Plane Ticket 
PART TWO  HOUSEKEEPING SERVICES 
　Unit 1  Floor Attendants 
  1 Showing the Guests to their Rooms 
  2 Introducing the Room Facilities 
  3 About the Hotel Services 
　Unit 2  Chamber Service 
    1 Cleaning the Room 
  2 Asking for an Early Cleaning 
  3 Turndown Service 
　Unit 3  Laundry Service 
  1 Explaining Laundry Service 
  2 Demanding Laundry Service 
  3 Suggesting Express Laundry Service 
　Unit 4  Miscellaneous Services 
  1 Providing Something Extra on Request 
  2 Shopping for Guests 
  3 About Room Service 
　Unit 5  Special Problems 
  1 Babysitting Service 
  2 Compensation 
  3 A Sick Guest 
　Unit 6  Dealing with the Complaints 
  1 Toilet Problem 
  2 Television Problem 
  3 The Air Conditioner is out of Work 
  4 People Next Door are Noisy 
　Unit 7  Lost and Found 
  1 My Necklace is Missing 
  2 When the Guest has Checked out 
  3 Mailing the Lost Property to its Owner 
  4 Your Bag has been Found 
　Unit 8  Creating a Home away From Home 
  1 A Birthday Party 
  2 A Big Surprise 
  3 Wish You a Pleasant Heart 
PART THREE  FOOD ＆ BEVERAGE SERVICES 
　Unit 1  Reserving a Table 
  1 A Reservation for MrsDunlop 
  2 Reserving a Banquet 
  3 Overbooking 
　Unit 2  Seating Guests 
  1 Seating the Guest with a Reservation 
  2 Seating the Guest without a Reservation 
  3 We Want a Larger Lazy Susan 
　Unit 3  Taking Orders 
  1 Taking a la Carte Order 
  2 Ordering Dinner for Two 
  3 Ordering Breakfast 
　Unit 4  Serving Dishes 
  1 A Chinese Banquet 
  2 In the Coffee Shop 
  3 At the Bar 
　Unit 5  Room Service 
  1 Replenishing the MiniBar 
  2 Ordering Room Service 
  3 Sending the Ordered Meal to the Guest’s Room 
  Unit 6  Catering for Guests 
  1 Having Birthday in China 
  2 Enjoying Moon Cakes 
  3 Arranging Special Food 
　Unit 7  Complaints 
  1 Complaining about Dish 
  2 We are in a Hurry 
  3 Wrong Bill 
　Unit 8  Ways of Payment 
  1 Paying by Cash 
  2 Paying with the Credit Card 
  3 Signing the Bill 
PART FOUR  AUXILIARY SERVICES 
　Unit 1　Services for Business 
  1 Copying 
  2 Fax Sending 
  3 Sending Email 
  4 Typing 
　Unit 2  Services for Meeting and Exhibition 
  1 Booking a Meeting 
  2 Arranging the Meeting Room 
  3 Booking an Exhibition 
  4 Handling the Urgent Needs 
　Unit 3  Services for Health 
  1 Swimming 
  2 Sauna Bath 
  3 Bowling 
  4 Body Building 
　Unit 4  Services for Recreation 
  1 Night Club 
  2 Dancing 
  3 Seeing a Movie 
  4 Comment on Sports 
　Unit 5  Services for Beauty 
  1 Having a Hair Cut 
  2 Having a Hair Done 
  3 Having a Hair Dyed 
  4 Having a Facial Treatment 
　Unit 6  Services for Shopping 
  1 Choosing Silk Fabrics 
  2 Chinese Culture and Tea 
  3 Choosing Souvenir Gift 
  4 Choosing Traditional Chinese Paintings 
　Unit 7  Services for Tourism 
  1 Asking Information about Traveling 
  2 Asking about the Sights 
  3 Reserving a Natural Scenery Tour 
  4 Arranging the Itinerary 
　Unit 8  Other Services 
  1 Seeing the Doctor 
　  2 Ordering a Taxi 
  3 Charging for Children 
  4 A Guest with Animals 
AppendixⅠ A Welcome Letter from the Hotel Manger 
AppendixⅡ Online Booking 
AppendixⅢ Chinese Cuisine 
AppendixⅣ Western Cuisine 
AppendixⅤ Terms of Room Services 
Reference

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